Intoxalock Reviews

I wasted my whole morning waiting around for this install appointment, and it was more frustrating than what most people seem to deal with for a basic service call. Everyone else I know has had smoother installs, but mine just felt like a total mess.

The device itself works okay, no major complaints there, but trying to find a service center near me was such a hassle. The closest place had really odd hours, and the next option was way too far to be convenient. When I reached out to support, it felt like they were blaming me for not being able to make it work with the locations they had. Not a great experience overall

I called in hoping to get a quick answer, but I ended up sitting on hold for way too long and never felt like anyone was actually going to pick up. It’s frustrating because I don’t want to waste that much of my day just waiting around, especially when there’s a chance I still won’t get helped.

I wish I had read every single line before signing!!! The fees felt kind of hidden in the contract, and once I noticed them, it just seemed really unfair!!! Definitely take your time and go through everything first!!!

I’ve been using it for a little while now, mostly just normal day-to-day stuff, and at first I thought maybe I was leaving something running in the background or forgetting to close apps. I even checked a few settings and charged it fully before going to bed. But somehow by morning the battery is pretty much dead, so that’s been frustrating.

The tech was really professional and explained the basic stuff in a way that actually made sense. He got there on time too, which I appreciated, and didn’t make me feel dumb for asking a bunch of questions lol. The install did take a little longer than I thought it would tho, and I still had to call later about one small issue. Overall it was fine, not amazing or anything, just kinda an average experience for me.

The device service itself is fine, or at least it does what I need, but the app is where I keep getting annoyed. It logs me out way too often, and sometimes the buttons just... don’t load or don’t act right. I can still use it, so it’s not totally broken, but it definitely feels clunky and like it needs more work.

I thought I knew what I was paying for, but then they keep adding random fees I wasn’t expecting. It felt frustrating because none of it was really explained upfront.

I tried to cancel and it felt like way more of a process than it needed to be. I kept getting passed from one place to another, with no clear answers, and every step seemed to lead to another step. It took way longer than expected and was frustrating.

Uh, my box ended up getting delayed and I couldn’t get much help with it. Frustrating waiting that long without any real update...

I don’t know why the fees kept piling on like that, but by the end it felt way more expensive than it should’ve been. For what you actually get, it just didn’t feel worth the money.

The compliance reporting was a mess. Updates were either wrong or showed up late, which is exactly what you don’t want when you’re trying to stay on top of this stuff. And support? I kept getting passed around like nobody wanted to actually deal with it. I ended up chasing everything myself, which completely defeats the point. So frustrating. Never again.

They were generally nice to work with and I appreciated that they were trying to help. That said, the DMV side of things didn’t seem to get explained clearly to the court, which made the whole situation more confusing than it needed to be. I just wish the communication had been clearer there, but overall they were responsive and seemed to care about getting things sorted out.

Last weekend, I ended up needing roadside assistance, it was frustrating. I called in the afternoon thinking it would be handled fairly quickly, but it felt like hours before anyone showed up. During that time, I didn’t really get many updates, so I was just sitting there wondering what was going on. The person who finally came out was nice and helpful, but by then I was already stressed from waiting so long. Overall, the service got the job done, but the whole process was way slower than I expected.

I had a violation pop up that I’m sure wasn’t even my fault. I think it showed up sometime in late March, or maybe early April, I can’t remember exactly, but trying to dispute it was a headache. I kept calling support and getting different answers depending on who I talked to. It did finally get reviewed, but it took way longer than I expected and caused a lot of unnecessary stress. I just wish the whole process was more straightforward.

I don’t think I’m being unreasonable here, but support was really frustrating to deal with. I reached out expecting some basic help, and instead it felt like I was just going in circles and wasting time. I tried to be patient, but nothing really got resolved, so yeah, I’m disappointed with the experience.

The sales rep got the details right as far as I could tell, and everything they told me matched up later. I just kind of wish the setup had moved a little faster, though maybe I was expecting too much there

It started out fine, but then extra fees kept showing up later, which really made me second-guess things. I’m careful about costs upfront, so it didn’t feel great not knowing what the total would actually be. I wish they had been clearer from the beginning

I had an appointment scheduled but still ended up waiting quite a while before being seen. The staff was polite, but I didn’t get much of an explanation beyond being told it would be soon. It was a little frustrating since I had already planned my time around the appointment. Hopefully it was just an off day, but it wasn’t the best first impression.

What frustrated me the most was the monthly price. At first, it didn’t seem too bad, but once the service fee, lease charge, and all the smaller add-ons showed up, the total felt a lot higher than what I thought I was signing up for.

Maybe it works fine for people who don’t mind extra fees, but for me it just felt like one more bill I had to stress about every month. If keeping costs predictable is important to you, I personally wouldn’t choose them again